Kamis, 07 Juli 2011


I would really like to hear more from you!

Reason being that I want to know if what I write is worth reading.
I am not actively seeking compliments (although they would be nice) but also comment/criticism too.

So if you are pleased, annoyed or anything in between please use the comment facility on this or any of the relevant blogs

I would also welcome statements and particularly questions and suggestions on any topic. Is there anything you want me to write about?

Also I have kind of slowed down my industry blogs but I am thinking of starting again out of frustration that nobody seems to be resolving the main issues. What do you think?
Be watching out for you and you are welcome to remain anonymous if you wish
Take Care and thanks for reading.

RESPONSE to Who is the customer?
You bring up great perspectives in your comments Mike. Any business worth its salt can tell you who their highest yield customers are and who drives the decision making process for that customer. The TMC and the corporate travel department are key and if you don't count meetings and incentive travel, corporate travel makes up 25 percent of all travel in the US. When booked through the TMC, the average yield is significantly higher than when booked online direct with the airline.
With the order of so many new aircraft announced this week, you would think that American would be planning ahead on how to fill those planes profitably.
~ Chicke Fitzgerald, Founder and CEO, Solutionz


Warm regards,
Kevin Mitchell
Business Travel Coalition, Inc

I went through your blog today, read many posts and I found it very interesting and well written.
Keep up the good work
Kind regards
Daniel Zetík

Distribution Prediction Comments

Anonymous Comment:

Brilliant commentary. Mike has REALLY hit upon something important here.

Love the line about airlines wanting more control and less cost, "They try and dress it up differently by saying it is what the customer wants which of course is laughable if it wasn’t so serious. I wish they would just come out and say the truth which is that they intend to eradicate this cost or pass it elsewhere."

Again, brilliant analysis

Anonymous Comment

As ever Mike hits the nail on the head whilst other so called industry experts have a tendancy to hit their thumb with an oversize hammer. What is being described as more than likely to happen within the industry is in fact already work in progress; and perhaps further down the line than many (on all sides of the equation) would care to admit.

Love it - a couple of great stories in there - I think the Haggis throwing championship is a great read; I can just picture your giant Nigerian standing on the barrel and throwing the Haggis with one hand. Sounds like a fun day was had by all. Cheers
Posted by Peter

i still don't think we've even scratched the surface of how bad direct connect will be for airlines, tmcs and customers

Great post! Full of insight and very informative! Stumbled on this website while in the airport waiting for my flight. Will definitely check this out regularly. Thanks and more power to your blog! Cheers! Kevin Akins - kevinrakins@nuhrd.com

Re: Anyone Understand The Corporate Hotel Market
Dear Mike, excellent subject, I reckon only majors chains are using TMC or Consortia partners, as they are using RFP process to bid for corporate room nights. For independent hotels, although the cost is minimal, I do not see how they could benefitiate from TMC, since they are not invited in those RFP bidding. Perhaps Travelclick solutions can answer to your points.
From 'The Profit Therapy'

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